Shipping & Returns

Return Policy

New Items 

We will gladly accept returns on any defective item you receive within 30 days of the purchase date for a full refund or exchange. UNOPENED items may be returned within 30 days for a refund (in the same condition received) less shipping costs. We do not accept returns of any opened items or worn apparel.

 
Purchases made at herotrader.com may only be returned through our on-line store. Our retail location will not accept a return of any on-line purchase. Items purchased from our Hero Trader retail location may not be returned on-line.

Vintage Items
Due to the nature of vintage comics and merchandise we sell, we only accept returns if we have made a considerable mistake in grading or describing a specific item. Contact us first and let us try to resolve any problem. Please refer to our Grading Guide to see the accepted industry standards that we use.
Please take care when packing the product for return and try to send it back in the packaging you received it in. 
*We regret that we are unable to refund any shipping charges unless the return is a result of our error.
*Before making any return of an item purchased on-line, please e-mail us at: info@herotrader.com
 
Will I be charged sales tax? 
Only shipments to Florida addresses are required to pay sales tax.
Orders shipped outside of the United States may be subject to international customs fees or taxes that you are responsible for.

Can I use Hero Trader gift cards online?

 Hero Trader Gift Cards may be used at our retail location and our online store. This includes both physical and electronic Gift Cards.

Are all of your products in stock? 

Due to changing availability in our retail location and warehouse, any item ordered online may require more than 2-5 days to fulfill. If an item you purchased is no longer available through our on hand inventory or distributor, you will be refunded. 

Are online prices the same as the retail location? 

New item pricing can and will vary from our retail location prices on many items. For vintage items, our online prices are the same as our retail store. 

Website inventory does not necessarily reflect the inventory of our retail store.

Payments 

You may pay for your online purchases with American Express, Visa, Master Card, and Paypal, and Hero Trader gift cards.

We can not accept payments in cash, check, money order, email, or over the phone. Paypal may be unavailable as payment for pre-orders.

Shipping 

We currently only ship within the United States and use USPS as our primary shipper. International shipping terms rates will be added soon.